Contact Us

Get in Touch

Whether you have a question before placing an order or need assistance after your purchase, the Canpay solutions Ltd customer support team is available to help with general store and order-related inquiries.

Our Contact Information

Canpay solutions Ltd
6531 West 8th Avenue
Hialeah, FL 33012
United States

Phone: +1 (813) 605-6750
Email: support@outlandcampl.shop

Support Topics

You can contact us regarding:

Product information and availability.
Questions about an existing order.
Shipping and delivery status.
Tracking information.
Shipping address corrections.
Cancellation requests.
Returns and exchanges.
Refund status.
Payment or billing questions.
Website-related concerns.
Privacy and personal information requests.

Questions About an Order

For an existing purchase, please include your order number in your message whenever possible.

Providing the relevant product name and a short explanation of the issue can also help us review your request more efficiently.

Returns and Exchanges

If you would like to return or exchange an eligible product, please contact our support team before sending the merchandise.

Do not send a package to our business address unless you have received return authorization and specific shipping instructions from us.

Changes or Cancellation Requests

If you need to change order information or request cancellation, please contact us promptly.

Requests may be handled before an order enters shipment, but we cannot guarantee changes or cancellation after fulfillment or dispatch has begun.

Delivery Concerns

If your package is delayed, damaged, incomplete, or shows an unexpected tracking status, contact us with your order number and available tracking information.

We may request additional details or photographs when needed to review the issue.

Payment Questions

For questions concerning a charge, payment authorization, billing information, or an approved refund, please contact us directly.

For your security, never include complete payment card numbers, PINs, passwords, or security codes in an email.

Privacy Requests

If you have questions about our handling of personal information or wish to submit an applicable privacy request, you may use the contact information listed on this page.

We may request reasonable information to verify and process certain requests.