FAQ

What type of products does Canpay solutions Ltd offer?

Canpay solutions Ltd offers a variety of products across different categories. Our selection may include everyday goods, household items, lifestyle products, accessories, and other merchandise available in our current catalog.

Where can you deliver orders?

We currently offer shipping to eligible addresses within the United States. Certain products or destinations may be subject to specific carrier or delivery restrictions.

Is standard shipping included?

Yes. Standard shipping is free on U.S. orders. Any available shipping services and applicable options will be presented during checkout.

How long does order processing take?

Orders are generally prepared within 1–2 business days.

After an order has been dispatched, standard carrier delivery is estimated at approximately 4–6 business days. Actual delivery times may vary because of carrier conditions, weather, holidays, transportation interruptions, or address-related issues.

How will I receive tracking information?

When tracking is available, shipment details will be sent to the contact information provided when the order was placed.

Please allow some time after dispatch for the carrier to register and display the initial tracking scan.

Can I change my order after checkout?

Please contact us as soon as possible if you need to make a change.

We may be able to accommodate certain requests before the order is shipped. Once fulfillment or dispatch has occurred, changes may no longer be possible.

Can I cancel my purchase?

Cancellation may be possible before shipment. Since orders can enter processing shortly after purchase, please contact us promptly if you want to cancel.

Once an order has been dispatched, the cancellation option may no longer be available and the applicable return procedure will apply.

How long do I have to return an item?

Eligible products may generally be returned or exchanged within 30 days after delivery, subject to the conditions and exclusions stated in our Refund Policy.

Please contact us before sending any merchandise back.

Can I return an item if I changed my mind?

Yes. Eligible products may generally be returned within the applicable 30-day period without providing a specific reason.

The product must satisfy the applicable return conditions, and certain products may not qualify for discretionary returns.

Who pays for an approved return?

For approved returns covered by our Refund Policy, Canpay solutions Ltd may provide a prepaid return label or another appropriate return arrangement without an additional return-shipping charge.

The applicable arrangement will be explained when your return request is reviewed.

Are there products that cannot be returned?

Certain merchandise may be excluded from standard returns, including custom or personalized products, final-sale or clearance items, gift cards where applicable, and products that cannot reasonably be returned because of health, hygiene, safety, or legal considerations.

Nothing in these exclusions limits consumer rights that cannot legally be waived.

What should I do if my order arrives damaged?

Please contact us promptly if your package or product arrives damaged, defective, incomplete, or otherwise affected.

We may request photographs of the item, packaging, shipping label, or other information to help evaluate the issue. Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

What if I receive an item I did not order?

We will compare the shipment with your order information and provide instructions for resolving the issue.

How long does a refund take?

Once an eligible return has been received and approved, the refund is generally issued to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the refunded amount.

Which payment methods can I use?

The payment methods available for your specific purchase are displayed during checkout. Supported card networks may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

What currency is used for purchases?

Our prices and transactions are generally displayed in U.S. dollars (USD).

If your bank account uses another currency, your financial institution may apply its own exchange rate or related transaction fees.

Are taxes charged on orders?

Applicable sales tax is calculated and collected during checkout when required by law. Any applicable amount will be included in the order total before payment is submitted.

What if I entered the wrong delivery address?

We can attempt to correct the information before shipment, but an address change cannot be guaranteed once an order has entered fulfillment or has been dispatched.

What should I do if my tracking says delivered but I cannot find the package?

First, check around the delivery location and any other areas where the carrier may have placed the package. You may also check with household members, neighbors, or building management where appropriate.

If the package is still missing, contact us with your order number and tracking information for further assistance.