U.S. Delivery Service
Canpay solutions Ltd currently offers delivery to eligible addresses throughout the United States. Standard shipping is provided at no additional charge on U.S. orders.
Certain products, locations, or delivery addresses may be subject to carrier limitations or other transportation requirements.
Preparing Your Order
After an order is successfully placed, we generally prepare it for dispatch within 1–2 business days.
Following dispatch, standard carrier transportation is estimated to take approximately 4–6 business days.
Delivery estimates are provided for general guidance and are not guaranteed. Weather conditions, carrier delays, high shipping volume, transportation disruptions, holidays, and address-related problems may affect the actual delivery time.
Tracking Your Shipment
Once your package has been handed over to the carrier, available tracking details will be sent to the email address or contact information provided during checkout.
The tracking page may initially show limited information. It can take some time for the carrier to complete the first scan and update the shipment status.
Delivery Address Requirements
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you discover an error after placing your order, please contact us immediately. We can attempt to update the address before dispatch, but an amendment cannot be guaranteed once the order has entered fulfillment or been shipped.
Cancelling an Order
If you no longer wish to receive an order, contact us as soon as possible.
We may accommodate cancellation requests received before dispatch. Once the package has been handed to the carrier, cancellation may no longer be possible, and the applicable return procedure will apply.
Delayed or Unexpected Deliveries
If your shipment is delayed or the tracking information indicates an unexpected delivery issue, please contact our support team.
We may ask for your order number and tracking information so we can review the shipment status and assist with the matter where possible.
Packages Reported as Delivered
If carrier tracking shows that your package was delivered but you cannot locate it, please first check the usual delivery areas around your property.
You may also check with household members, neighbors, building management, or other appropriate parties. If the package remains unavailable, contact us with your order and tracking details.
Damaged Packages
If your shipment arrives with visible damage, retain the package and all relevant packaging materials.
Please contact us promptly and provide photographs of the shipping package, label, and affected merchandise if requested. This information may help us review the delivery issue and determine an appropriate resolution.
Missing or Incorrect Merchandise
If an order arrives incomplete or contains an item that does not match your purchase, please contact us with the order number and product details.
We will review the available order and shipment information and provide the appropriate next steps.
Taxes on Orders
Where required by law, applicable sales tax will be calculated and collected during checkout.
Any applicable tax will be included in the order total displayed before payment is submitted.
Shipping Support
For questions about delivery, tracking, address changes, delayed packages, or other shipping matters, please contact:
Canpay solutions Ltd
6531 West 8th Avenue
Hialeah, FL 33012
United States
Email: support@outlandcampl.shop
Phone: +1 (813) 605-6750
Customer Service Hours
Our customer support team is available Monday through Friday, 9:00 AM–5:00 PM.
When contacting us about a shipment, please provide your order number whenever possible so we can assist you more efficiently.