Refund Policy

30-Day Return Window

Canpay solutions Ltd accepts eligible return and exchange requests made within 30 days after delivery. If you decide to return a product, please contact our customer support team before sending it back. We will review your request and provide the applicable return instructions.

Return Conditions

Products submitted for return should generally be returned in the condition in which they were received. Please include the original packaging, accessories, manuals, tags, and other components when reasonably available.

You may reasonably inspect a product before deciding whether to keep it. Products that have been used, modified, damaged, or handled beyond reasonable inspection may be subject to a reduced refund or may not qualify for return where permitted by applicable law.

Items Excluded From Standard Returns

Certain merchandise may not qualify for standard discretionary returns, including:

Custom-made or personalized products.
Clearance or final-sale merchandise.
Gift cards, where applicable.
Opened products that cannot reasonably be returned because of health, hygiene, or safety considerations.

These exclusions do not affect consumer protections or remedies that cannot legally be waived.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or contains merchandise different from what you purchased, please contact us promptly.

We may request photographs, order information, or other reasonable documentation to evaluate the issue. Depending on the circumstances, we may provide a replacement, exchange, refund, or another appropriate resolution.

For an approved return resulting from a confirmed product defect, shipping damage, or fulfillment error, Canpay solutions Ltd will cover reasonable return shipping costs and provide the applicable return instructions.

Return Shipping Instructions

Please receive return authorization before sending any product back.

For eligible approved returns, we may provide a prepaid return label or another appropriate return-shipping arrangement at no additional cost, depending on the circumstances.

Please do not send merchandise to our business address unless our support team has specifically authorized the return and provided instructions.

Exchanges

Customers who prefer an exchange should mention this when submitting their return request.

Exchanges depend on the availability of the requested replacement product. If the replacement is unavailable, we may provide an eligible refund or another appropriate solution.

Refund Processing

After an authorized return is received, the merchandise may be inspected to confirm that it meets the applicable return requirements.

Once approved, refunds are generally issued to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We may be able to cancel an order before it has been shipped. Once an order has entered shipment, cancellation may no longer be available and the applicable return procedure will apply.